New Draft Insurance Code Puts Motor Claim Delays in Focus

The headline change is aimed at long-running claims. Under the draft, home and motor claims would be automatically accepted after 12 months if no decision has been made, unless defined exceptions apply. That matters because delays in motor claims can be especially costly for transport operators. A truck off the road is not merely an inconvenience; it can mean lost contracts, replacement hire costs, driver downtime and pressure on cash flow.

The draft code also proposes higher expectations around expert reports, stronger requirements for a primary contact during claims handling, and clearer obligations around cash settlements. These areas are familiar pain points for operators dealing with accident damage, repair disputes, vehicle valuations or questions about whether a claim should proceed. If implemented effectively, the changes could help reduce confusion during the most stressful part of the insurance cycle.

However, transport businesses should treat the announcement as a consultation milestone, not a finished reform. The consultation period runs until 21 July 2026, and the final wording will determine how the protections apply. The draft also clarifies the boundary between retail and wholesale insurance, including the types of small business policies covered. That distinction is important for fleets, larger operators and specialised heavy vehicle risks, where policy structures can differ from standard motor cover.

For owner-drivers and smaller transport businesses, the practical message is simple: policy wording, claim procedures and insurer service standards deserve close attention. When you compare truck insurance policies, price is only one part of the decision. Claims handling, repair networks, downtime support, excess structures and exclusions can have a far greater impact after an incident.

• Review whether your current motor or fleet policy is treated as retail or wholesale insurance.
• Ask how claim delays, expert assessments and cash settlements are handled.
• Keep detailed records of every claim contact, report and repair decision.
• Consider using a truck insurance broker if your operations involve multiple vehicles, subcontractors or specialised freight.

The draft code is another reminder that truck insurance Australia-wide is evolving from a simple premium comparison into a broader risk management decision. Operators who understand both their cover and their claims rights will be better placed to protect uptime, margins and business continuity.