We also value your feedback and suggestions — they help us continually improve the Truck Cover Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Gallagher's recent guidance for Australia's heavy vehicle sector identifies fatigue, inattention, distraction, and inappropriate speed as major contributors to truck incidents and related insurance claims. This analysis is based on recent crash data and regulatory expectations, highlighting the need for comprehensive risk management strategies within the transport industry. - read more
The Australian trucking industry is confronting a severe challenge as escalating fuel prices place immense financial pressure on drivers and operators. This crisis has led to urgent appeals for major clients, including retailers and manufacturers, to share the burden to prevent widespread business closures. - read more
In the first half of 2026, Australia's commercial insurance market has experienced a notable softening, characterized by easing pricing across various lines and a broadening of insurer appetite. This trend is detailed in the latest Insurance Market Trends and Outlook report released by EBM Insurance & Risk on May 11, 2026. - read more
In March 2026, the Australian Prudential Regulation Authority (APRA) took decisive action to address significant premium hikes in the commercial auto insurance sector. Responding to widespread industry concerns, APRA issued emergency regulations to freeze unjustified baseline premium increases exceeding 25%, pending external review. - read more
Welcome to our latest blog post where we dive deep into the world of truck insurance premiums. If you're a truck owner or operator in Australia, this is a topic you can't afford to overlook. Understanding how your premiums are calculated can make a significant difference to your bottom line. - read more
Welcome to our guide on cutting truck insurance costs! Truck insurance is a must-have for fleet managers, but it can be expensive. This article will explore ways to make it more affordable while ensuring your trucks are adequately covered. - read more
In the world of trucking, understanding the ins and outs of insurance is crucial. Jargon and complex terms can be daunting, yet they hold the key to ensuring your claims are processed smoothly and efficiently. - read more
For many Australian business owners, truck insurance is a crucial part of financial planning. It protects your investment and keeps your operations running efficiently. Truck insurance isn't just about compliance; it's about security and peace of mind. - read more
Knowledgebase
Insurance broker: An agent acting on behalf of the insured (not the insurance company) who negotiates the terms and cover provided by the insurer in the insurance policy.
