Truck Cover Australia :: Contact Us

Contact Truck Cover Australia

truck-cover.com.au

How can we help you today?

Whether you’d like to explore Truck Cover Australia options, request a quote, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating broker or lender to discuss your requirements and, where applicable, available options.

We also value your feedback and suggestions -  they help us continually improve the Truck Cover Australia experience and ensure our services meet the needs of our users.

For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.

If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.

If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.

Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

f you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.

You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.


Insurance News

Truck Claim Dispute Shows Disclosure Evidence Matters
Truck Claim Dispute Shows Disclosure Evidence Matters
24 Oct 2026: Paige Estritori
A recent Australian Financial Complaints Authority decision involving a vandalised Hino truck is a useful reminder that disclosure disputes in commercial motor insurance turn on evidence, not assumptions. Reported by insuranceNEWS.com.au on 15 October 2026, the matter ended with Suncorp being ordered to reinstate the policy and reassess the claim after AFCA found the insurer had not proved that undisclosed driving history would have justified refusing the risk. - read more
What More PBS Trucking Means for Insurance Cover
What More PBS Trucking Means for Insurance Cover
17 Sep 2026: Paige Estritori
Recent transport industry reporting has again highlighted growing interest in Performance Based Standards vehicles and other high-productivity truck combinations across Australia. For operators, the attraction is clear: fewer trips, better payload efficiency and stronger productivity on approved routes. For insurers, however, the shift is not simply a matter of adding another truck to the schedule. PBS combinations can alter exposure across vehicle value, route compliance, load responsibility, driver capability and recovery after an incident. - read more
Why Battery Freight Is Becoming a Truck Insurance Issue
Why Battery Freight Is Becoming a Truck Insurance Issue
10 Sep 2026: Paige Estritori
Recent transport and insurance industry attention on lithium-ion battery safety is a timely warning for Australian truck operators. The issue is no longer limited to consumer products catching fire in homes or warehouses. Batteries now move through freight networks in tools, scooters, e-bikes, electronics, spare parts and energy storage equipment, and that creates a different risk profile for carriers, depots and subcontracted linehaul work. - read more
What electric truck uptake means for your cover
What electric truck uptake means for your cover
03 Sep 2026: Paige Estritori
Recent fleet and transport industry coverage has again highlighted faster movement toward battery-electric and lower-emissions heavy vehicles in Australia, with truck makers, councils, logistics operators and specialist fleets moving beyond short demonstration runs. For truck operators, the insurance question is not simply whether electric trucks are better or worse than diesel. The practical issue is whether the policy reflects a different asset profile, different repair pathway and different downtime risk. - read more
Truck Insurance Articles

Truck Insurance Considerations for Owner-Operators in Australia
Truck Insurance Considerations for Owner-Operators in Australia
Owner-operator truck drivers face different insurance risks from larger fleets, including single-vehicle income exposure, finance requirements, downtime, cargo obligations and liability gaps. This guide explains key considerations before comparing commercial truck cover in Australia. - read more
How Preventative Maintenance Can Reduce Your Truck Insurance Costs
How Preventative Maintenance Can Reduce Your Truck Insurance Costs
As a proud truck owner, you understand that your vehicle is more than just a means of transportation; it's a vital part of your livelihood. With the unique insurance needs specific to your industry, ensuring that your truck is well-maintained can have a substantial impact on your insurance costs. - read more
Decoding Insurance Jargon: Essential Terms Every Truck Owner-Operator Should Know
Decoding Insurance Jargon: Essential Terms Every Truck Owner-Operator Should Know
Insurance is a critical aspect of owning and operating a truck in Australia. Navigating through the complex terms and conditions in insurance policies can be daunting, yet understanding this jargon is crucial. - read more
The Essential Checklist for Quick Truck Insurance Claims Processing
The Essential Checklist for Quick Truck Insurance Claims Processing
In the world of trucking, understanding the ins and outs of insurance is crucial. Jargon and complex terms can be daunting, yet they hold the key to ensuring your claims are processed smoothly and efficiently. - read more

Knowledgebase
Rider:
An optional provision added to an insurance policy that provides additional benefits or coverage.