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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Recent fleet and transport industry coverage has again highlighted faster movement toward battery-electric and lower-emissions heavy vehicles in Australia, with truck makers, councils, logistics operators and specialist fleets moving beyond short demonstration runs. For truck operators, the insurance question is not simply whether electric trucks are better or worse than diesel. The practical issue is whether the policy reflects a different asset profile, different repair pathway and different downtime risk. - read more
Recent heavy vehicle industry reporting has again highlighted roadside compliance activity, with enforcement attention on mechanical condition, fatigue records, load restraint and day-to-day maintenance evidence. For truck operators, the message is broader than avoiding an infringement. A defect notice, preventable breakdown or poorly documented maintenance program can also shape how an insurer views risk when cover is renewed or when a claim is assessed. - read more
Fresh motor insurance commentary across the Australian market is again pointing to a practical issue truck operators know well: repairing vehicles is becoming more complex, more expensive and, in some cases, slower. For heavy vehicle businesses, this is not just a workshop problem. It can influence claim outcomes, renewal pricing, excess settings and the amount of time a truck is off the road after an incident. - read more
A fresh round of insurance industry warnings about climate exposure is a timely reminder for Australian truck operators that weather risk is no longer a background issue. Floods, bushfires, severe storms and prolonged road closures can affect far more than a single damaged vehicle. For owner-drivers and fleet managers, the larger concern is often the chain reaction: stranded equipment, missed delivery windows, cargo complications, depot damage and extended downtime while repair networks are under pressure. - read more
As a proud truck owner, you understand that your vehicle is more than just a means of transportation; it's a vital part of your livelihood. With the unique insurance needs specific to your industry, ensuring that your truck is well-maintained can have a substantial impact on your insurance costs. - read more
Goods in transit and cargo cover can help transport operators manage the risk of customer goods being lost, stolen or damaged while being carried. This guide explains how cargo cover differs from truck insurance, where carrier liability fits, and what Australian operators should check before choosing cover. - read more
Insurance is a critical aspect of owning and operating a truck in Australia. Navigating through the complex terms and conditions in insurance policies can be daunting, yet understanding this jargon is crucial. - read more
Welcome to our comprehensive guide on navigating the insurance claims process as a truck owner in Australia. We understand that owning and operating a truck comes with unique challenges, and managing insurance claims effectively is one of them. This article aims to equip you with essential tips and knowledge to ease the claims process, potentially saving you time and money. - read more
Knowledgebase
Aggregate Limit: The maximum amount an insurer will pay for all covered losses during a policy period.